對SIXT的評價：
非常滿意
14天前
對SIXT的評價：
在提車現(xiàn)場客服人員以子無虛有的行李箱放不下（實際上并不存在該問題，租租車平臺顯示客戶之前預定的標致308是可以放下兩個24英寸行李箱的，客戶帶的正是兩個24英寸行李箱，且客戶只有兩個人乘用車輛）為借口要求升級車輛標致3008，因語言溝通不暢且現(xiàn)場無法驗證是不是之前預定的標致308真的放不下行李箱；同時，客戶又聽到客服解釋升級后的車輛日租金僅升級幾英鎊差距不大?；谏鲜鲈?，客戶最終接受升級車輛要求并簽字。但是，從幾天后客戶收到的對方費用確認郵件中才了解到，這個升級后的車輛日租金并非只有幾英鎊差距，而是之前標致308的日租金2倍以上?？蛻魬岩捎锌赡苁钱敃r語言溝通問題，且對方在提車現(xiàn)場并未提供實際升級后車輛費用清單，導致雙方對日租金變化存在理解上的不一致，而這個后果僅僅是因為行李箱放不下這種不真實存在的借口。因此，客戶高度懷疑該客服有誤導升級車輛抬高客戶消費的行為，或者該客服人員專業(yè)水平欠佳，竟提出標致308放不下兩個24英寸行李箱這種不專業(yè)的問題而要求升級車輛。由于存在時間差，客戶在用車期間才收到對方發(fā)來的郵件，客戶發(fā)現(xiàn)升級后車輛日租金報價與現(xiàn)場商洽時不符而提出質(zhì)疑后，對方態(tài)度傲慢，以客戶現(xiàn)場已簽字（現(xiàn)場誤導致客戶誤信，非客戶真實意思表達，此簽字應視為無效）為借口拒不提供解釋及退還差價。
拋開一切其他問題不談，客戶僅僅對這一個問題要求sixT給出合理解釋：客戶之前預定的標致308車型明明可以放得下兩個24英寸行李箱（租租車平臺上已標注），該客服人員為什么提出行李箱放不下的問題？
因為這個不存在的問題讓客戶多付出數(shù)百英鎊代價，雖然數(shù)額不算大，但因為事后溝通對方態(tài)度以及結(jié)果，使客戶體驗與感受非常差。
拋開一切其他問題不談，客戶僅僅對這一個問題要求sixT給出合理解釋：客戶之前預定的標致308車型明明可以放得下兩個24英寸行李箱（租租車平臺上已標注），該客服人員為什么提出行李箱放不下的問題？
因為這個不存在的問題讓客戶多付出數(shù)百英鎊代價，雖然數(shù)額不算大，但因為事后溝通對方態(tài)度以及結(jié)果，使客戶體驗與感受非常差。
標致 308或同組車型
14天前
對Europcar的評價：
非常滿意
對租租車的評價：
This was a truly enjoyable car rental experience, and I’d like to extend my sincere thanks to Mr. Lacen for his patience and excellent service. To ensure a smooth trip, I visited the Europcar branch in person a week in advance to ask some questions. Mr. Lacen welcomed me and patiently answered all of them in detail.
When I came back to pick up the car, it was once again Mr. Lacen who assisted me. The entire process was efficient and professional, and most importantly, I received the exact car model I had reserved—which made my journey all the more perfect.
It was my first time using Europcar, and I must admit that I was initially quite anxious due to the many negative reviews I had read online. However, my actual experience was outstanding. The service was attentive, there were no unexpected charges, and the return inspection went smoothly.
I look forward to renting from Europcar again in the future!
When I came back to pick up the car, it was once again Mr. Lacen who assisted me. The entire process was efficient and professional, and most importantly, I received the exact car model I had reserved—which made my journey all the more perfect.
It was my first time using Europcar, and I must admit that I was initially quite anxious due to the many negative reviews I had read online. However, my actual experience was outstanding. The service was attentive, there were no unexpected charges, and the return inspection went smoothly.
I look forward to renting from Europcar again in the future!
奔馳 A級或同組車型
15天前
對Alamo的評價：
考慮收益無可厚非，但誠信更重要。
對租租車的評價：
此次在倫敦機場租車遇到租車公司在我已在國內(nèi)上全險的情況下，又收取了車保險及故障費600多英鎊。發(fā)現(xiàn)問題后，及時聯(lián)系了租租車客服，貴公司客服馬上與租車公司進行交涉避免了額外費用的收取。額外收費還車后一周內(nèi)已與押金一同退回我的信用卡賬戶。在此我十分感謝租租車客服！服務態(tài)度好，解決問題專業(yè)及時，是我信賴的優(yōu)質(zhì)租車服務平臺。同時提醒大家在提車時，要將交費內(nèi)容搞清楚了再付款，以免入坑。
日產(chǎn) 逍客或同組車型
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